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We champion learning and growth — with mentorship, training programs, and opportunities that challenge and elevate your career.
Diversity & Inclusion
Every voice matters here — we embrace diversity in every form and foster an environment where all perspectives are valued.
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Our people-first initiatives encourage well-being, creativity, and a balanced work–life culture that empowers every team member.
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Customer Support Executive
Job Location : Pune
Experience Required : 1 years to 4 years
Required Educational background :
- Good Communication Skills in English language.
- Good Listening & Problem-Solving Skills.
- Ability to take and handle stress and pressure.
- Good Interpersonal Skills.
- Exhibiting patience in order to appease the most difficult clients.
- Following through on inquiries to ensure completion and satisfaction of work.
- Negotiating acceptable terms for both the company and the customer.
Job Role :
As a customer support executive you will be responsible for ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and providing assistance to customers.
Key Responsibilities :
- A professional approach in answering calls and providing information about products and services, taking input of issues and their redressal thereof.
- Maintaining records of transactions and interactions.
- Appropriate and timely follow-ups wherever required.
- Escalate unresolved queries to respective departments for accurate redressal.
- Familiar with CRM systems and practices.
General Manager Operations
Role Title | General Manager Operations |
Job Location | Nagpur |
Shift Time | US time zone |
Experience Required | 15+ Years |
About Us:
DhanInfo is an IT enabled service company. We provide Digital Marketing, Data processing, Quality Control and Property Preservation & Inspections processing services. We are a team of young passionate individuals providing highly qualitative, timely delivered and cost-effective back office services. We started in 2007 as an individual and today, with over 900+ employees, we offer a complete solution to our worldwide customers at the lowest possible cost and turnaround time.
Position Overview:
We are seeking an experienced Operations Head / Delivery Head with over 14 years of experience in the BPO industry, specializing in international markets, particularly the US market. The candidate will be responsible for leading largescale operations, ensuring high service delivery standards, optimizing performance metrics, and driving operational excellence across multiple processes and teams. The role requires strong leadership, strategic planning, stakeholder management, and expertise in managing US-based clients, SLAs, KPIs, and large operations teams.
Key Responsibilities:
- Operations Management
∙ Lead end-to-end BPO delivery operations for US-based clients.
∙ Manage multiple processes, teams, and operational units.
∙ Ensure achievement of SLAs, KPIs, and client deliverables
- Client & Stakeholder Management
∙ Act as the primary point of contact for international clients (US market). ∙ Conduct regular business reviews and performance discussions with clients. ∙ Build strong relationships to drive client satisfaction and account growth.
- Team Leadership
∙ Lead and mentor Operations Managers, Team Leaders, and support ∙ functions.
∙ Manage large teams across shifts and ensure productivity and engagement. ∙ Drive a high-performance culture.
- Process Improvement & Strategy
∙ Identify opportunities for process optimization, automation, and efficiency ∙ improvements.
∙ Implement Lean, Six Sigma, and best practices for operational excellence. ∙ Develop and execute operational strategies aligned with company goals.
- Performance Management
∙ Monitor operational metrics such as AHT, CSAT, FCR, Quality, Productivity, ∙ and Attrition.
∙ Develop action plans to improve performance and maintain quality standards.
- Financial & Resource Management
∙ Manage P&L, budgeting, forecasting, and cost optimization.
∙ Ensure optimal utilization of resources and workforce planning.
- Compliance & Quality Assurance
∙ Ensure adherence to industry compliance, security standards, and internal policies. ∙ Maintain quality benchmarks and regulatory compliance.
Key Skills & Competencies:
∙ Strong experience in BPO Operations & Delivery Management
∙ Expertise in US market processes
∙ Client relationship management
∙ Strategic planning and execution
∙ Team leadership and people management
∙ Strong understanding of SLA/KPI management
∙ Process improvement methodologies (Lean / Six Sigma preferred) ∙ Excellent communication and stakeholder management skills
Educational Qualification:
∙ Bachelor’s Degree in Business Administration, Management, or related field ∙ MBA or equivalent qualification preferred
Ai/ML Solutions Engineer (8+ year of work experience)
AI Solutions Engineer
Company: DhanInfo
Role: AI Solutions Engineer
Experience: 8+ Years
Employment Type: Full-Time
Location: Nagpur (WFO)
Immediate Joiners: Preferred
About the Role
DhanInfo is looking for an AI Solutions Engineer to design and build practical AI-powered solutions for real-world business and operational problems.
We work in a BPO environment where projects can vary significantly across clients and processes. One project may involve analyzing thousands of customer calls, another may require processing images or documents, while others may focus on workflow automation, AI agents, data extraction, or improving the efficiency of an existing process.
This is a hands-on role for someone who can move from:
Business Problem → Solution Design → Prototype → Development → Integration → Production
We are looking for someone who understands AI deeply enough to choose the right approach, but is equally comfortable building, integrating, debugging, and deploying the solution.
What You’ll Work On
Projects may span areas such as:
Voice & Conversation AI
- Speech-to-text and call transcription
- Call classification and summarization
- Extracting structured information from conversations
- Automated QA and compliance checks
- Sentiment and conversation analysis
- Voice agents
- Integrating call insights into CRMs and internal systems
Image & Document Processing
- OCR and document understanding
- Image classification and object detection
- Processing scanned documents, forms, and photographs
- Multimodal AI workflows
- Automated verification and validation processes
Generative AI & LLM Applications
- AI assistants and copilots
- Retrieval-Augmented Generation (RAG)
- AI agents and tool calling
- Structured data extraction
- Classification and summarization
- Knowledge search
- LLM evaluation and hallucination reduction
Process Automation & Efficiency
- Understanding existing BPO workflows
- Identifying opportunities for automation
- Reducing repetitive manual work
- Connecting systems through APIs and webhooks
- Human-in-the-loop workflows
- Intelligent routing and decision-making
- Automated data entry and validation
- Improving turnaround time, accuracy, and operational efficiency
Key Responsibilities
- Work with business and operations teams to understand existing processes and pain points.
- Identify where AI, automation, or traditional software can create measurable value.
- Translate business requirements into technical solutions and system architectures.
- Build rapid proof-of-concepts to validate ideas before full-scale development.
- Develop backend services and AI applications primarily using Python.
- Integrate LLMs, speech models, vision models, APIs, databases, and third-party systems.
- Build extraction, classification, summarization, and decision-making pipelines.
- Design AI workflows with appropriate validation, confidence thresholds, and fallback mechanisms.
- Implement human-in-the-loop processes where full automation is not reliable or appropriate.
- Build and consume REST APIs, webhooks, and external integrations.
- Evaluate models and approaches based on accuracy, latency, reliability, and cost.
- Deploy, monitor, troubleshoot, and continuously improve production AI systems.
- Measure business impact such as:
- Manual hours saved
- Automation percentage
- Reduction in turnaround time
- Accuracy improvement
- Cost per transaction
- Communicate technical solutions clearly to both technical and non-technical stakeholders.
- Take ownership of projects from initial discovery through production deployment.
Required Experience & Skills
5+ years of overall experience in software engineering, AI/ML, automation, data products, or related technical roles.
Strong recent hands-on experience building AI-powered applications or automation solutions.
Strong programming skills in Python.
Experience building backend applications or APIs using frameworks such as:
- FastAPI
- Flask
- Django
Hands-on experience with LLM platforms such as:
- OpenAI / Azure OpenAI
- Claude
- Gemini
- Open-source LLMs
Strong understanding of:
- Prompt engineering
- Structured outputs
- RAG
- Embeddings
- AI agents
- Tool/function calling
- LLM evaluation
- Hallucination mitigation
Experience working with REST APIs, webhooks, and third-party integrations.
Working knowledge of relational and/or NoSQL databases.
Strong debugging and problem-solving ability.
Ability to independently take an ambiguous business problem and turn it into a working technical solution.
Ability to evaluate whether a problem should be solved using AI, automation, deterministic logic, or a combination of approaches.
Good to Have
Experience with any of the following is useful, but candidates are not expected to know every tool or technology listed:
- Whisper, Deepgram, AssemblyAI, or similar speech platforms
- Vapi, Retell, ElevenLabs, or other Voice AI platforms
- OCR and Document AI
- OpenCV, YOLO, or other computer vision technologies
- Multimodal LLMs
- LangChain, LangGraph, LlamaIndex, or similar frameworks
- Pinecone, Qdrant, Weaviate, pgvector, or other vector databases
- n8n, Make, Zapier, or workflow automation platforms
- Browser automation
- Docker and containerized deployments
- AWS, Azure, or GCP
- Redis, queues, and asynchronous processing
- CI/CD pipelines
- High-volume data or transaction-processing systems
What We’re Looking For
We are not looking for someone who simply knows AI terminology or has worked with a particular framework.
We are looking for someone who can be given a problem such as:
“Our team manually listens to thousands of calls, extracts information, checks whether agents followed the correct process, and updates multiple systems.”
…and determine:
- Which parts can realistically be automated?
- Which AI or software approach should be used?
- How should the workflow be architected?
- Where should deterministic rules be used instead of an LLM?
- How should accuracy be measured?
- What happens when AI confidence is low?
- Where should human review be introduced?
- How should the solution integrate with existing systems?
- How much will it cost to operate?
- What measurable efficiency improvement will it create?
The next project could involve images, documents, browser automation, operational data, or a completely different workflow.
The ability to learn quickly, understand unfamiliar processes, and select the right solution is therefore critical.
Ideal Candidate
You will likely be successful in this role if you:
- Enjoy solving ambiguous and practical business problems.
- Are hands-on and comfortable building solutions yourself.
- Can communicate effectively with both operations teams and developers.
- Understand both the capabilities and limitations of AI.
- Know when traditional software or rules are better than an LLM.
- Think about reliability, edge cases, and failure scenarios.
- Consider accuracy, latency, and cost when designing systems.
- Can prototype quickly and iterate based on real-world feedback.
- Are comfortable working across multiple projects and AI domains.
- Focus on business outcomes rather than using AI for its own sake.
Success in This Role
Success will not be measured by the number of AI tools or frameworks used. It will be measured by whether the solutions you build:
- Reduce manual work
- Improve operational accuracy
- Increase process efficiency
- Reduce turnaround time
- Integrate reliably into existing workflows
- Scale to real production usage
- Deliver measurable business value
This role offers the opportunity to work across Generative AI, Voice AI, Computer Vision, Automation, and business process transformation while solving real operational problems at scale.
Digital Marketing Lead
Role Title | Digital Marketing Lead |
Job Location | Nagpur |
Experience Required | 5 – 8 years |
About Us:
Dhaninfo is an IT enabled service company. We provide Digital Marketing, Data processing, Quality Control and Property Preservation & Inspections processing services. We are a team of young passionate individuals providing highly qualitative, timely delivered and cost-effective back-office services. We started in 2007 as an individual and today, with over 800 employees, we offer a complete solution to our worldwide customers at the lowest possible cost and turnaround time.
Job Summary
We are seeking a highly experienced and dynamic Digital Marketing Leader to drive and manage our end-to-end digital marketing initiatives. The ideal candidate will bring strong expertise across social media, SEO/SEM, paid advertising, and content strategy, with proven experience working directly with US-based clients. A creative mindset, agency background, and excellent communication skills are essential for this role.
Key Responsibilities
- Lead and execute comprehensive digital marketing strategies across multiple channels including social media, SEO, SEM, and paid media.
- Plan, manage, and optimize paid advertising campaigns (Google Ads, Meta, LinkedIn, etc.) to achieve performance goals.
- Oversee social media strategy, content planning, community engagement, and brand positioning across platforms.
- Drive SEO initiatives including on-page, off-page, and technical SEO to improve organic visibility and rankings.
- Collaborate closely with US clients, understanding business objectives and delivering measurable outcomes.
- Develop high-quality, creative content aligned with brand voice and marketing goals.
- Analyze campaign performance, prepare reports, and present insights and recommendations to clients and stakeholders.
- Stay updated with the latest digital marketing trends, tools, and best practices.
- Lead and mentor internal marketing teams and coordinate with creative, PR, and media partners.
Required Skills & Experience
- Extensive experience in Digital Marketing, with strong hands-on expertise in:
- Social Media Marketing
- SEO / SEM
- Paid Advertising & Performance Marketing
- Proven experience working with US clients and handling direct client communication.
- Excellent English communication skills (both written and verbal).
- Highly creative, strategic, and data-driven mindset.
- Strong leadership and stakeholder management abilities.
Operations Team Lead (Night Shift)
Role Title | Team Lead |
Job Location | Nagpur |
Experience Required | 3 years to 4 years |
About Us:
Dhaninfo is an IT enabled service company. We provide Digital Marketing, Data processing, Quality Control and Property Preservation & Inspections processing services. We are a team of young passionate individuals providing highly qualitative, timely delivered and cost-effective back-office services. We started in 2007 as an individual and today, with over 700 employees, we offer complete solution to our worldwide customers at the lowest possible cost and turnaround time.
Job Role:
As a Team Lead you will responsible in driving team performance, fostering a positive work environment, and ensuring that team objectives are met effectively and efficiently.
Key Responsibilities:
- Create an inspiring team environment with an open communication culture. 2. Set clear team goals.
- Delegate tasks and set deadlines.
- Oversee day-to-day operation.
- Monitor team performance and report on metrics.
- Motivate team members.
- Discover training needs and provide coaching.
- Listen to team members’ feedback and resolve any issues or conflicts.
- Recognize high performance and reward accomplishments.
- Encourage creativity and risk taking.
- Suggest and organize team building activities.
- To deliver experience and know how to carry out various Management duties. 13. To ensure that the team is utilised to the fullest and meet all the objectives. 14. Excellent people / Team Management skills.
- Develop key metrics and reporting aids that accurately enable decision making and 16. improvement.
- Be a key point of contact for allocated team you are managing and interact effectively 18. with Senior Management in the pursuit of business goals.
- Master the intricate details associated with each campaign such that a full accurate 20. understanding of the task at hand is developed.
- Build bridges with Agents and Management garnering trust and loyalty, and inspiring 22. them to higher levels of performance and career development.
- Be instrumental in delivering improvements to the team and pro. Required Experience:
3 years to 4 years
Required Educational background:
Graduation and Postgraduation
Website – http://dhaninfo.com
US Accounting Manager (US Shift)
About Us:
Dhaninfo is an IT enabled service company. We provide Digital Marketing, Data processing, Quality Control and Property Preservation & Inspections processing services. We are a team of young passionate individuals providing highly qualitative, timely delivered and cost-effective back-office services. We started in 2007 as an individual and today, with over 900+ employees, we offer a complete solution to our worldwide customers at the lowest possible cost and turnaround time.
US Accounting Manager – US Accounting
Location: Remote
Experience: 8+ Years
Qualification: Bachelor’s/Master’s in Accounting, Finance, or related field Shift: US Shift / Flexible as per business requirements
Employment Type: Full-Time
About the Role
We are looking for an experienced US Accounting Manager with 8+ years of strong US Accounting experience and hands-on experience working with US-based customers/clients. The ideal candidate should have strong knowledge of US GAAP, US accounting practices, financial reporting, month-end close, GL, AP, AR, reconciliations, and financial analysis. The candidate will be responsible for managing accounting operations, ensuring accurate and timely financial reporting, and working closely with US clients and internal stakeholders.
Key Responsibilities
- Manage and oversee end-to-end US Accounting operations for US-based customers/clients.
- Manage General Ledger, Accounts Payable, Accounts Receivable, reconciliations, accruals, and month-end/year-end closing.
- Prepare and review financial statements, management reports, and financial analysis.
- Ensure compliance with US GAAP and US accounting standards.
- Review P&L, Balance Sheet, Cash Flow, and variance analysis.
- Manage month-end and year-end close activities and ensure timely and accurate reporting.
- Handle accounting queries and provide financial support to US customers and clients. ∙ Coordinate with US clients, auditors, tax professionals, and other financial stakeholders. ∙ Review accounting transactions and ensure accuracy, completeness, and compliance. ∙ Identify accounting issues, variances, and risks and take appropriate corrective actions. ∙ Support budgeting, forecasting, cash flow analysis, and financial planning as required. ∙ Manage, mentor, and guide accounting team members.
- Drive process improvements, standardization, automation, and adoption of AI/technology in accounting workflows.
- Maintain strong client relationships and ensure high-quality service delivery. ∙ Ensure adherence to internal accounting policies, procedures, and controls.
Required Skills & Experience
- 8+ years of progressive experience in US Accounting/Finance.
- Strong hands-on experience working with US-based customers/clients. ∙ Strong knowledge of US GAAP and US Accounting practices.
- Excellent understanding of GL, AP, AR, reconciliations, accruals, journal entries, and month-end close.
- Experience in US financial reporting and preparation/review of financial statements. ∙ Strong understanding of P&L, Balance Sheet, Cash Flow, and variance analysis. ∙ Proven experience managing accounting operations and/or leading an accounting team.
- Excellent communication skills with the ability to interact directly with US clients and stakeholders.
- Strong analytical and problem-solving skills.
- Experience with accounting/ERP platforms such as QuickBooks, NetSuite, SAP, Oracle, Acumatica, or similar systems.
- Strong proficiency in MS Excel and financial reporting tools.
- Ability to work independently and effectively in a remote/US-shift environment.
Preferred Qualifications
- Experience in US outsourced accounting, BPO/KPO, or shared-services environments.
- Experience managing multiple US clients/accounts.
- Exposure to FP&A, budgeting, forecasting, and financial modelling. Experience with accounting automation, AI tools, and technology-driven accounting processes.
- CPA, CMA, or other relevant professional accounting certification will be an advantage.
US Accounting Team lead (US Shift)
Role Title | US Accounting Team Lead (night shift) |
Job Location | Nagpur |
Experience Required | 5 + years |
US Accounting (QuickBooks Online | Acumatica | Aspire)
About the Role:
We are seeking an experienced and detail-oriented Team Lead – US Accounting to lead a team managing end-to-end accounting operations for US-based clients. The ideal candidate will have strong expertise in QuickBooks Online (QBO), Acumatica, and Aspire, along with proven experience in team leadership, client management, and process improvement.
This role is responsible for ensuring the accuracy, quality, and timely delivery of accounting services while driving team performance and operational excellence.
Key Responsibilities:
- Lead and mentor a team handling Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), bank and credit card reconciliations, job costing, month-end close, and financial reporting.
- Review accounting transactions, reconciliations, invoices, journal entries, and financial statements to ensure accuracy and compliance before client delivery.
- Ensure seamless accounting workflows across QuickBooks Online, Acumatica, and Aspire.
- Oversee project accounting activities, including job costing, Work-in-Progress (WIP) tracking, billing, and project profitability within Aspire.
- Manage AP and AR processes, including vendor bills, purchase orders, approvals, payments, collections, and reporting.
- Allocate work effectively, monitor workloads, and ensure timely completion of all deliverables.
- Identify accounting discrepancies, resolve issues proactively, and coach team members to minimize recurring errors.
- Develop, maintain, and improve Standard Operating Procedures (SOPs) and accounting workflows.
- Train and mentor new and existing team members on accounting processes and system best practices.
- Serve as the primary escalation point for operational and accounting-related issues.
- Monitor key performance indicators (KPIs) such as accuracy, turnaround time, productivity, quality scores, and rework rates, and implement continuous improvement initiatives.
- Collaborate with US clients to clarify accounting requirements, resolve queries, and maintain strong client relationships.
Required Skills & Experience:
- 4–6 years of experience in US Accounting, with at least 1–2 years of team leadership or review experience.
- Strong hands-on expertise in:
- QuickBooks Online (QBO): Month-end close, reconciliations, financial reporting, AP/AR management, and budget vs. actual analysis.
- Acumatica: Vendor bills, purchase orders, approvals, payments, vendor management, and financial reporting.
- Aspire: Job costing, invoicing, WIP management, project tracking, billing, and project accounting.
- Strong understanding of US GAAP, accrual accounting, prepaids, depreciation, revenue recognition, and job costing principles.
- Ability to identify and resolve accounting issues independently with strong analytical skills.
- Excellent verbal and written communication skills with experience interacting directly with US-based clients.
- Proven ability to manage multiple client accounts in a fast-paced offshore accounting environment.
- Strong leadership, team management, and problem-solving capabilities.
Qualifications:
- Bachelor’s or Master’s degree in Accounting, Finance, Commerce, or a related field.
Preferred Qualifications :
- QuickBooks Online (QBO) ProAdvisor Certification.
- Experience in developing SOPs, training materials, and process improvement initiatives.
- Exposure to Bill.com, Dext, Expensify, or other cloud-based accounting and expense management platforms.
- Experience working with project-based accounting environments.
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